This is an operational template integrated with the SunPips website, checkout, licensing, customer portal and support. Complete the company details in the admin panel and obtain legal review before publishing in each target country.
Responsible entity: SunPips
Technical guarantee
The policy may cover a verified inability to install, activate or run SunPips in an officially supported environment after diagnosis and a reasonable support opportunity to correct the issue.
How to request
Customers should provide order, email, broker, server, version, environment and diagnostic data without sending passwords. Support records attempts, response and conclusion.
Not covered
Financial result, no trades, market loss, unsupported settings, unsupported environment, broker failure or subjective expectations do not automatically establish a technical defect.
Mandatory rights
Statutory withdrawal, warranty and refund rights prevail. The final text must state the actual commercial period and request channel.
Effect of refund
After a refund or chargeback, new entries and activations may be suspended. The EA should preserve safe management and closure of existing open positions under the licensed architecture.